Returns & Exchange Policy
Very important, please contact us by email at sales@maiansfootwear.com prior to beginning the return process. We will respond to all enquiries within one business day.
RETURNS
You have fourteen days to make a return. The items being returned must be unworn in their original condition. Please follow these steps for returns:
1) Please use original packaging and shoe box for returns, avoiding damage to the packaging.
2) Please make sure to include your Maians order number and also your full name with your return shipment.
3) We will provide you with a returrn label by email for your return once we have confirmed the above points. Maians pays for the return shipping costs.
4) Refunds will be issued for the returned shoes upon receipt of the shipment, with the refund amount equal to the purchase price.
Contact our customer service for any inquiries by email at sales@maiansfootwear.com or by phone or sms messages at +34678464306. Our team is dedicated to quickly resolving issues and answering all your questions.
EXCHANGES
Customers have a fourteen day window for exchanging items, provided they are returned unworn and in their original condition. Follow the steps below to complete an exchange.
1) To initiate a product exchange, please contact us at sales@maiansfootwear.com and provide details of the pair you wish to return and the pair you would like to receive in exchange. This should include the style, color, and size of the new pair.
2) Please confirm that the address and contact telephone number match the original order. If different, kindly provide the new address and telephone number for the delivery.
3) Follow the steps for RETURNS listed above for the shoe or shoes you wish to return.
4) Upon receiving confirmation by email that the RETURN process is complete, we'll promptly ship your replacement pair to you via FEDEX. The shipment cost of the new pair will also be covered by Maians for the exchange.
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Our family owned business truly values your patronage. We are a very small brand and your assistance in this process greatly contributes to the success and sustainability of our company.
Contact our customer service for any inquiries by email at sales@maiansfootwear.com or by phone or sms message at +34678464306. We are dedicated to quickly resolving issues and answering all your questions. All shipments come from our U.S. warehouse in Miami, Florida.
